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WhatsApp notifications are possible in Rezervy using UltraMsg service. Ultramsg is a WhatsApp API gateway that allows you to send and receive messages. In Rezervy, you can simply configure UltraMsg API settings and start sending appointment notifications on WhatsApp to your customers, staff members & admin account as well.
Some of the benefits of appointment notifications on WhatsApp are:
- They can improve customer experience by providing 24/7 automated online booking, reminders, queuing, and more.
- They can reduce no-shows and increase conversions by sending timely and personalized messages to customers.
Steps to WhatsApp notifications in Rezervy:
- Login to admin dashboard
- Go to “Setup” menu from dashboard
- Under “Settings” go to “SMS Settings”
- Click on “WhatsApp notification with UltraMsg” button and modal will open
- Change “WhatsApp notification with UltraMsg Status” to “Enable”
- Configure other credentials detail and click on “Save Settings”
How to find UltraMsg instance id,token for WhatsApp notifications?
You can easily find your UltraMsg instance id,token for WhatsApp notifications. Below are the steps:
#. Account login URL: UltraMsg WhatsApp Notifications
#. Create account by clicking the button “Signup”
#. If you already have account, login with your account credentials.
#. After successful login, Goto Instances
#. Click on “Add Instance” Button from top right corner. Configure instance detail. You URL will be like: Instance (ultramsg.com)
#. If you already have instance simply click on “Instance #id or Instance or Manage button”
#. You will find “Instance Id & token” on instance detail page.
That’s all you are ready to send WhatsApp notifications now. If you want to know how to configure SMS templates you can check it here.
I hope this helps! Let me know if you have any other questions.